South Pittsburgh Reporter - Serving South Pittsburgh Since 1939

PWSA customer assistance for help paying water bills


Last updated 1/24/2018 at 8:19pm

To help ease the burden of the water rate increase, PWSA adopted the “Bill Discount Program,” a customer assistance program designed to provide customers with financial relief if they are having difficulty paying their water bill. Customers are eligible if they are at or below 150 percent of the federal poverty level.

The program is managed by Dollar Energy Fund, and they will work with PWSA customers to determine eligibility. If approved, you will receive a 50-percent reduction of your fixed or minimum monthly water charges for one year. Eligible customers may be asked to verify income on a yearly basis.

Household Size Income Limit

1 $18,090

2 $24,360

3 $30,630

4 $36,900

5 $43,170

6 $49,440

7 $55,710

8 $61,980

9 $68,250

All customers are reminded that PWSA offers a variety of options to pay their water bill. It’s always important to pay your bill on time. In addition to mailing your payment, we also offer online bill pay, remote one-time payments, as well as the ability to pay in person at any 7-Eleven or Family Dollar, and at our administrative offices located at 1200 Penn Avenue. For more information about paying your bill, please visit


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